Shipping & Returns

SHIPPING CHARGES

Shipping charges are calculated and displayed in the “checkout” procedure. You will first need to set up an account to access the “checkout” procedure. Deliveries within Australia are sent by Australia Post Parcel Post.

ESTIMATED SHIPPING TIMES

It usually takes one to two days for credit card payments to be processed by PayPal, and we will ship orders only once payment is cleared by PayPal (or otherwise received).

Australian deliveries: The estimated delivery times in the “checkout” procedure are Australia Post estimates for the actual delivery time only. Please allow an additional two days (approximately) for your payment to be processed and your order dispatched. Most Australian orders will be received within 5 to 7 working days.

Non-Australian (overseas) deliveries: We only ship to Australia at present.

If you require a faster delivery than these standard options, then please contact us and we can assist with making arrangements for shipping via your preferred carrier.

RETURNS POLICY

Little Hartley Music stands behind the quality of our goods and the services we provide. If you are not happy with your order for any reason then do not hesitate to contact us so that we can endeavour to correct the situation.

If goods are received damaged (damaged in transit or otherwise) then we will provide replacement goods provided you contact us about the problem within 14 days of receipt of goods. Damaged or faulty goods may need to be returned to us, however please contact us first so that we can determine the best remedy.

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